Fees & Policies - Bertram Family Medical Centre

Fees and payments

Bertram Family Medical Centre is a MIXED BILLING practice on all days of the week from 1st December 2022.

SURGERY FEES: As of the 1st December 2022

From 1st December 2022, Bertram Family Medical Centre will become a mixed billing practice on all days of the week. This change would mean that there will be out of pocket cost for your appointments. The rebate we receive from Medicare does not cover the operational costs of practice. We are committed to providing the best quality healthcare for our, patients & so we have taken this step to protect viability & sustainability of our practice.

You will need to bring a valid Medicare card, Concession or Pension cards to each visit. Non-Medicare card holders will be charged a fee for consultations. All Fees must be paid on the day.

We will continue to Bulk Bill the following patients groups:

• Children under 16 Years
• Pension Card holders
• Concession card holders
• DVA Gold card Holders
• Health assessments
• Chronic Disease Management (Care Plans)
• Office tests – ECG, Spirometry, ABPI etc

STANDARD COSULTATION: $75.00

LONG CONSULTATION: $110.00

Private Fees apply for non-Medicare cardholders.

Private Fees apply for some services. Please contact the centre for more information

Please see Pricing & Payment section for detailed information or please call our friendly staff to get full information on our pricing.

PRICING & PAYMENT

Fees:

From 1st December 2022, Bertram FamilyMedical Centre will become a mixed billing practice on all days of the week. This change would mean that there will be out of pocket cost for your appointments. The rebate we receive from Medicare does not cover the operational costs of practice. We are committed to providing the best quality healthcare for our, patients & so we have taken this step to protect viability & sustainability of our practice.

You will need to bring a valid Medicare card, Concession or Pension cards to each visit. Non-Medicare card holders will be charged a fee for consultations. All Fees must be paid on the day.

We will continue to Bulk Bill the following patients’ groups:

• Children under 16 Years
• Pension Card holders
• Concession card holders
• DVA Gold card Holders
• Health assessments
• Chronic Disease Management (Care Plans)
• Office tests – ECG, Spirometry, ABPI etc

Consultation Fees- Weekdays and Saturdays Until 1pm

Consult Type (Weekdays & Saturdays Until 1 pm)	Fees For Consult	Medicare Refund (Amount Back from Medicare)	Out of Pocket Cost
Standard Consult	$ 75.00	$ 39.75	$ 35.25
Long Consult	$ 110.00	$ 76.95	$ 33.05
Telephone or Telehealth Consult	$ 75.00	$ 39.75	$ 35.25

Procedures: 

All Procedures at Bertram Family Medical Centre incur out of pocket fees.

Doctor or Reception staff can advise you at your consultation regarding the fees.

• Skin Excisions
• Iron Infusions
• Implanon Insertion & removals
• Mirena Insertions & removals
• Wedge resection of toenails
• Laceration repair
• Privately Charged vaccinations not funded by the Government

Non-Medicare Rebatable Consultations:

These consultations incur a fee and are Medicare rebatable. Please speak our friendly reception staff when making an appointment for these types of consultations.

• Workers Compensation
• Driving medical assessments- Private & commercial standards
• Pre-Employment medical assessments & related investigations
• HUET Medical assessments
• Fitness for duty assessments

Consultation Fees- After Hours Saturdays from 1 pm, Sundays & Public Holidays

Consult Type (AFTER HOURS Saturdays after 1 pm, Sundays and Public Holidays)	Fees For Consult	Medicare Refund (Amount Back from Medicare)	Out of Pocket Cost
Standard Consult	$ 75.00	$ 51.80	$ 23.20
Long Consult	$ 110.00	$ 88.80	$ 21.20
Telephone or Telehealth Consult	$ 75.00	$ 39.75	$ 35.25

Emergencies

Please dial 000 or attend the nearest hospital in an emergency. The nearest hospital to the centre is:
Rockingham General Hospital,
Elanora Drive Cooloongup WA 6168,
Ph: 9599 4000

Appointments

We cater for urgent, non-urgent, complex, chronic disease management, health checks, immunisations, insurance and drivers medicals and case conference consultations.
A standard appointment is 10 minutes however if you require more time, longer appointments are available. Please advise the receptionist when booking your appointment and they will assist you accordingly.

Walk-ins

We encourage pre-booked appointments.

 Please speak to our receptionist if you do not have an appointment and need to see one of our doctors.

Interpreter services

For patients experiencing language or disability difficulties, a translator can be arranged.
If you require this service, please discuss this with our receptionist when making your appointment. Our doctors also speak the following languages: Hindi, Telugu, Kannada and Russian.

Recall/Reminder system

You will be automatically enrolled in our Recall/ Reminder system to inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations. Please advise the receptionist if you do not wish to participate. Patients will be contacted for recalls when clinically indicated and necessary.

Telephone policy

Most issues are best dealt with in consultation with your doctor, however you may leave a message with the receptionist to forward to your doctor and he/she will endeavour to return your call.

Test results, referrals, and scripts

We have a policy that requires you to make an appointment to discuss all test results. Due to the Privacy Act 1988, we cannot give results out over the phone.
Referrals and repeat scripts will be issued during your consultation, and generally cannot be issued in response to a phone request. Your doctor may do so at his/her discretion; however this may attract a fee.

Confidentiality:

Your medical records are available only to clinical staff. Your personal and private information is not shared with any 3rd party, unless you have given prior, written consent.

Accredited General Practice:

We have been accredited by the Australian General Practice Accreditation Limited (AGPAL), a leading provider of accreditation and related quality improvement services to general practice.

Privacy policy and patient feedback

ComplaintsCan be made directly to the Practice Manager by calling, by email info@bfmedicalcentre.com.au or to The Health and Disabilities Services Complaints Office www.hadsco.wa.gov.au complies with all confidentiality and privacy obligations. Please ask at Reception for a copy of our privacy policy. Patient feedback is welcomed, and forms are available at reception.